Shipping Policy

Last Updated: September 30, 2026

At HM Collection’s, we aim to deliver your order safely, quickly, and reliably. Please read the following shipping information before placing your order.

1. Shipping Coverage

We currently deliver orders across Pakistan, subject to courier availability in your area.

2. Processing Time

Orders are usually processed and dispatched within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

After dispatch, estimated delivery times are:

• Major Cities: 2–4 business days

• Other Areas: 3–6 business days

• Remote Areas: 5–8 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, HM Collection’s may offer free shipping promotions or other delivery offers.

5. Order Confirmation

After placing your order, our team may contact you through phone or WhatsApp to confirm your order and delivery details.

Please make sure that your contact number and shipping address are correct when placing your order.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the contact details you provided at checkout.

You can use the tracking information to check the status of your shipment with the relevant courier.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

HM Collection’s is not responsible for delays or additional charges resulting from an incorrect, incomplete, or outdated address provided by the customer.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or refuses to receive the parcel, the courier may return the order to us.

Any additional shipping costs for re-delivery may be charged to the customer.

9. Damaged or Missing Items

If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs or video evidence of the parcel and the product.

For missing or incorrect items, please contact us within 24 hours of receiving your order so that we can investigate and assist you.

10. Contact Us

If you have any questions about your shipment or delivery, please contact HM Collection’s through the contact details provided on our website.

HM Collection’s
Pakistan
Email: hmstore411@gmail.com
WhatsApp: 0329-1404947